Privacy Policy

Effective Date: 25-01-2025

Welcome to Qarrot!

At ATAOTA INDIA PRIVATE LIMITED ("Company", "we", "us", or "our"), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal data when you use our food delivery app, Qarrot ("App"), and your rights regarding your personal information.

1. Information We Collect

1.1 Information You Provide to Us

• Personal Information: Name, email address, phone number, delivery address, and payment details.
• Account Information: Username, password, and preferences.
• Feedback and Communications: Messages, reviews, or inquiries shared with us.

1.2 Information We Automatically Collect

• Device Information: Device type, operating system, unique device identifiers, and app usage data.
• Location Data: Approximate or precise location to provide delivery services (with your consent).
• Log Data: IP address, access times, and pages viewed.

1.3 Information from Third Parties

We may collect data from third-party services, such as social media platforms or payment processors, if you interact with us through these services.

2. How We Use Your Information

• Provide and improve our food delivery services.
• Process payments and refunds.
• Enhance the App’s functionality and user experience.
• Send updates, promotions, and notifications (with your consent).
• Respond to inquiries and provide customer support.
• Detect and prevent fraudulent activities and ensure security.

3. Sharing of Information

• Service Providers: Delivery partners, payment processors, and other vendors to facilitate the services.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Partners: In case of mergers, acquisitions, or sale of all or part of our business.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Afterward, we securely delete or anonymize your data.

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Data Portability: Request transfer of your data to another service.
• Withdraw Consent: Revoke consent for data processing (if applicable).

To exercise these rights, contact us at soumen.ataota@gmail.com.

6. Data Security

We implement technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute protection.

7. Third-Party Links

Our App may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

8. Children’s Privacy

The App is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us at soumen.ataota@gmail.com to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on the App. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

ATAOTA INDIA PRIVATE LIMITED
Email: soumen.ataota@gmail.com